

Introduction:
This is an innovative approach that combines Lean with Theory of Constraints to quickly ramp up improvements. The new lean framework is a holistic improvement approach for healthcare that aims to increase hospital capacity using existing resources.
This system approach starts with the patient journey to get the most out of the patient flow in the path. The approach identifies critical areas in the patient journey where improvements will lead to enhanced system capacity.
With an integrated Lean framework, hospitals can deliver high levels of patient care in the most efficient, effective, and responsive manner possible, while synchronizing capacity with demand and maximizing hospital throughput.
Objective:
- To further enhance the engagement of staff for their contributions in system-wide improvements.
- To extend the culture from workflow improvement to patient flow improvement.
- To enhance hospital capacity by rationalization of patient journey and optimization of patient flow.
- By enhancing capacity with existing resources to reduce staff stress and enhance morale.
- By streamlining patient flow to enhance service quality, patient safety and hence mitigating potential clinical risk.
Certification and Professional Registration:
A certificate in “Lean Leader for Healthcare” will be awarded upon completion of an assessment and individual assignment
Group Discount
Receive 15% off when 3+ participants enroll from the same organization.
Timetable
| Workshop Schedule |
| 12, 19 Aug 2026 09:30 – 18:00 2 Days (15 hours) |
Contents:
| Strategic Diagnosis & System Mapping | Overcoming System Bottlenecks (TOC) |
| – The New Lean Concept: Moving beyond “simple waste” to Holistic Improvement. – Value Stream Mapping (VSM): Evaluating the “Current State” to visualize patient flow and hidden friction. – Managing Clinical Variations: Identifying areas of improvement through data-driven initial analysis Case Study: Access & Waiting Times > Reducing ED waiting times and streamlining ACC blood-taking queues. | – Identify & Exploit: Pinpointing the true system constraints using the Five Focus Steps. – Elevate Performance: Strategies to synchronize support services with clinical needs. – Interactive Learning: Simulation games and video analysis of system constraints. Case Study: Capacity Enhancement > Optimizing MRI throughput and managing Surgery Ward bottlenecks. |
| Tactical Lean Tools & Process Streamlining | Sustaining the Transformation |
| – SMED (Single-Minute Exchange of Die): Drastically reducing change-over times between procedures. – Mistake Proofing (Poka-Yoke): Engineering out potential human errors in high-stakes environments. – Kanban & 5S for Healthcare: Organizing clinical spaces and inventory for zero-waste logistics. Case Study: Perioperative & Surgical Efficiency > Total Knee Replacement setup reduction and recovery room time optimization. | – Kaizen Events: Leading rapid-impact improvement teams. – Standard Work: Establishing new protocols that ensure consistency and safety. – Substantiating Gains: Tools to enumerate and report improvements to stakeholders. Case Study: Patient Journey & Discharge > Implementing Pre-discharge Lounges and streamlining General Ward discharge workflows. |
Our Healthcare Workshops
Target audiences
- Clinical professionals, physicians, nurses
- Allied health professionals
- Quality & Safety and other supporting professionals





